Job Description:
Join us at ESAB’s Budapest office, where we not only value your skills but also prioritize your well-being and ensure your voice is heard within our inclusive and supportive community.
SHAPE Your future with us! đđ
About the job đ
Order to Cash (O2C) Agent ensures customerâs orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.
- Order entry
- Order-book management
- Answering customer/ sales representatives, inquiries and requests
- Contact with planning, order desk (OD), supply chain and transport
- Manage invoicing, claims, returns, credit notes
- Provide support to Customer Service Desk (CSD) & local sales team and internal/ external customer
- Understand local market specifics and follow environmental changes
- Maintain customer master data liaising with Central Data Maintenance (CDM)
- Support Sales activities according to agreed process
- Work towards reaching team and individual KPIâs
- Follow LEAN working principles, continuous improvement and identify non-value added activities in day-to-day job
- Call handling- Back up CSD local if needed
REQUIREMENTS
- Fluency in English & German (both written and verbal)
- Confident Excel & MS Office skills
- Outstanding attention to detail
- Customer and solution focus
- Career-starters are also welcome
- Nice to have:
- Relevant experience in multinational environment
- ERP system knowledge
WHAT WE CAN OFFER
- Competitive compensation package
- Work in a brand new âgreenâ office at Corvin-negyed
- Easy access to workplace â metro line M3, tram 4-6
- Fruit Days
- Free weekends â in case of bridge days, Saturdays are always days-off
- Home office opportunity â 4-3 days/week
- Great team, energetic people
- Career development opportunity
- Opportunity of personal growth
APPLY FOR THE JOB
WHY JOIN US
Working at ESAB is more than a job. Itâs an experience filled with unexpected moments that will transform you in lasting and positive ways. Join us to build a career that no one could have planned for. Even you. Take the opportunity and shape your future with us!
RESPONSIBLE POSITIONS
We offer incredible career challenges. stimulating and satisfying work, inspiring colleagues, and extensive learning resources to create an innovative and agile business experience.
WORK âLIFE BALANCE
Our most valuable asset is our global workforce. Each member of our team matters to us: they help drive the business forward with passion and commitment.
LANGUAGE PROGRAMS
Continuous improvement is our way of life. The power of outstanding multilingual communication drives us towards absolute best âin âclass results.
EXCELLENT LOCATION
Our office is located at the heart of Budapest, surrounding with the historical view of the city. An A+ green office building provides our team a pleasing work environment.